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Your lock can appear out of range for a number of reason.

The first thing to try is to turn off and back on Bluetooth. The method to do so will vary depending on your phone. Look for a Bluetooth icon (), usually it will have a blue background. Tap it once to disable it, wait a few seconds, then tap it again to re-enable it.
On iPhone, this can usually be achieved from Control Center by swiping your finger from the bottom of the screen, but you can refere to this article or watch this video. On Android, this is usually achieved by swiping your finger from the top of the screen, but refere to this article if you need further help.

Once done, if the problem persists, you will have to restart your phone. This is generally achieved by depressing the power button for a second or two and validating on the screen that you want to power off (or restart) the phone.

Once done, if the problem persists, you should replace your lock batteries.